All sales are final.

To be eligible for a return, your item must be unused and in the same condition that you received it.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges by mail:

Only items purchased online can be returned by mail. Once you complete your return, place a new order for the item at the current selling price.

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 14 days of purchase.

As of August 2, 2023, return shipping requires a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund.

Other conditions are noted below.

Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

There are no returns allowed for Gift Cards, gift Boxes, or clearance merchandise.

Need help?

Contact us or send an email @ turtletrunkco@gmail.com for questions related to refunds and returns.